Refund policy

Thanks for shopping at aahvijewellery.com

Refund & Return Policy

At Aahvi jewellery , we strive to offer you a seamless and satisfying shopping experience. To ensure fairness and sustainability, we have outlined clear guidelines for exchanges and returns below. Please read them carefully before placing your order.

🚫No Returns or Refunds

Please note, we do not offer refunds in cash or to the original payment method. We strongly encourage all customers to review product details carefully before purchasing.

❌ Damaged or Defective Items

In the unlikely event you receive a damaged or defective item, we offer assistance only if the following conditions are met:

Claim Process:

- You must record a complete unboxing video showing:

The sealed package (before opening)
The shipping label should be shown in video.
The entire unboxing process in one continuous, uncut, and unpaused video
The damaged item clearly visible.

- The video must be emailed to aahvibykash@gmail.com within 2 days (48 hours) of receiving the order.

- Our team will verify the video and assess whether it meets all the required checkpoints.

- If your claim is approved, we will contact you via phone to guide you through the replacement process.

Important Guidelines:

Edited, paused, or cut videos will not be accepted.
Claims made after 2 days (48 hours) of delivery will not be considered.
No replacements or claims will be processed without valid proof as specified above.

We appreciate your understanding and cooperation. Thank you for choosing Aahvi Jewellery.

For support, contact us at aahvibykash@gmail.com.